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Understand Your Rights on ok22

These pages set out the rules that govern your account, your data, and how we handle transactions including JazzCash, Easypaisa and Raast deposits. Access to ok22 depends on local law and is available only where permitted in your region.

Account TermsPrivacy PolicyCookie UseData RetentionPakistan Eligibility
ok22 Understand Your Rights on ok22
HOW WE HANDLE YOUR DATA

Data, Cookies and Account Security

We keep your personal data only as long as necessary to operate your account and meet applicable obligations. Here is how we approach each area — from cookies to account security — so you know exactly what we store and why.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages cause friction. You can manage non-essential cookies from the cookie banner on your first visit.

Account Security

Login uses a one-time PIN sent to your registered mobile number. We never store your JazzCash or Easypaisa PIN on our servers — payment confirmation happens entirely within your wallet app.

Data Retention

Transaction records are kept for the period required to handle disputes and comply with applicable rules. Once that period passes, your data is deleted or anonymised — you can request the timeline via support.

Your Right to Access

You can request a full export of the personal data we hold on your account. Submit the request through live chat or email and we will confirm receipt and a processing timeline in writing.

REACH OUR POLICY TEAM

Contact Us About Legal Queries

If something in our terms is unclear or you need to raise a policy concern — data access, account restriction or a transaction dispute — these are the direct paths to get a response. We aim to reply to written requests within a reasonable period and will confirm receipt of every query.

Email Support Send your query to our support address from the email linked to your ok22 account. Include your account ID and the specific policy section you are querying for a faster response.
Live Chat Open the chat widget from any page while logged in. For legal or data queries, select the Account and Policy option so the message reaches the right team directly.
Help Centre The Help Centre holds written answers to common policy questions including data requests, account closure steps and how disputes over JazzCash or Easypaisa transactions are handled.

Legal and Policy FAQs

These are the questions we actually receive about our terms, data handling and account rights. If yours is not here, live chat or email will get you a direct answer from the policy team.

Access depends on local law and is available only where permitted in your region. We recommend checking whether online gaming is lawful in your specific location before opening an account.

Log in, open live chat, and select Account and Policy. State that you want a data access request. We will confirm receipt and send your data export to your registered email address.

We retain the transaction reference, amount and timestamp for the period needed to handle disputes. Your wallet PIN and full wallet account details are never stored on our side.

Yes. Submit a deletion request through email or live chat. We will remove your personal data once any legally required retention period has passed and confirm completion in writing.

We post the updated version on this page with the revision date at the top. If a change is material, we also send a notification to your registered email before the new terms take effect.

Our team will send an email explaining the reason. You can reply with any relevant details. If the restriction was applied in error, we will review and restore access within a reasonable period.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.